1. Definitions
- Tredcoo, we, us: Charisma Design, established in the Netherlands, the provider of the Services.
- Customer, you: the business or professional that holds the Account. The Services are offered to businesses and professionals only, not to consumers.
- Account: the Tredcoo account, including every user, project, site key and balance under it.
- Platform: the hosted Tredcoo service at tredcoo.ai and agents.tredcoo.com, including the agent, the knowledge, the metering, the billing and the admin.
- Plugin: the T-Builder WordPress plugin and every update, module, widget, theme package, script and file we distribute with it or through it.
- Services: the Platform, the Plugin, T-Design and every other product, feature or content we make available through the Account.
- Key: the secret credential the Platform issues per site, which links one WordPress installation to one project in the Account.
- Plan: the products, limits and prices published on tredcoo.ai or agreed with you in writing.
- Credit: the prepaid balance on the Account from which usage is drawn.
- Output: what the Services produce for you: pages, widgets, themes, code, designs, content, audits and answers.
2. The Account
2.1 You warrant that you act in the course of a business or profession, that the information you give is accurate, and that you keep it up to date.
2.2 You are responsible for everyone who uses the Account, for keeping credentials and Keys secret, and for everything done under the Account. Tell us at once at hello@tredcoo.ai if you suspect misuse.
2.3 One Account per legal entity. Reselling, sharing or lending an Account, its Keys or its Credit to third parties is not permitted, except that an agency may use the Account for the sites it builds and manages for its own clients.
3. Credit, prices and payment
3.1 The Services are paid from Credit. You top up in advance, from the minimum published on the pricing page. Usage is metered per request and shown per product and per site in the Account.
3.2 Prices are in US dollars, exclusive of VAT and other taxes, which are added as the law requires. Every top-up produces a receipt and every month a statement.
3.3 Credit does not expire while the Account is open. Credit is non-refundable, except where mandatory law requires a refund or where we have billed in error.
3.4 We may change prices. Changes are announced on the pricing page and in the news before they take effect. Credit already on the Account is spent at the prices in force when it is used.
3.5 When the balance is exhausted, the Services pause until the Account is topped up. Work that is already running may be stopped.
4. Licence to the Plugin
4.1 Licensed, not sold. The Plugin is licensed to you, not sold. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and run the Plugin on WordPress installations that are linked to your Account by a valid Key, solely to use the Services under your Plan and in accordance with these Terms.
4.2 Only with the Platform. The Plugin is a client of the Platform. It functions only with a valid Key issued by the Platform, verifies that Key with the Platform, and performs work only on instructions received through the Platform. Any use of the Plugin without a valid Key, with a Key that has been revoked, with a Key issued for another site, or with any server, service, model or backend other than the Platform is outside the licence and prohibited.
4.3 Keys are secret. Keys are confidential credentials. You keep them secret, use each Key only on the site it was issued for, and do not publish, share, embed in distributed software or disclose them to anyone outside your organisation and the client whose site it is.
4.4 What you may not do. Except as mandatory law expressly allows, you may not, and may not allow anyone to:
- copy, modify, adapt, translate or create derivative works of the Plugin, or merge it into other software, other than through the extension points we document;
- distribute, sell, rent, lease, lend, sublicense, host for third parties or otherwise make the Plugin available to anyone outside your Account;
- remove, disable, circumvent or interfere with the Key check, the licence verification, update mechanisms, metering, logging, security measures or any notice of ownership;
- reverse engineer, decompile or disassemble the Plugin or the Platform, or probe, scan or test their security without our written consent;
- use the Plugin or Output to build a product that competes with the Services, or to train or improve a machine-learning model;
- use the Services for any purpose, product or volume other than those covered by your Plan.
4.5 Updates. The Plugin updates itself through the Platform. Updates may add, change or remove functions and may be required to keep the Services working. Versions that we withdraw may stop working.
4.6 Ownership. The Plugin, the Platform, T-Design, our documentation, our knowledge bases, our skills and handbooks, and all intellectual property in them are and remain ours and our licensors'. No rights are granted other than those expressly stated in this Article 4. Widgets, themes and plugins that the agent writes for your site are Output and belong to you under Article 9.
5. Acceptable use
5.1 You use the Services only for lawful purposes and only on sites you own or are expressly authorised to manage and to let software change.
5.2 You do not use the Services to infringe anyone's rights, to send unsolicited messages, to distribute malware, to scrape or attack other systems, to generate unlawful, defamatory or deceptive content, or to circumvent the terms of a connected service or a model provider.
5.3 You do not use the Services in a way that endangers their availability, security or integrity, or that places an unreasonable load on them. We may set and enforce rate and volume limits.
6. Revocation and suspension
6.1 We may revoke any Key, suspend any user, project or Account, or restrict the Services, in whole or in part and with immediate effect, if we have reasonable grounds to believe that: (a) the Plugin or a Key is used outside the licence of Article 4; (b) these Terms, the Plan or the law are breached; (c) the Account, a Key or a site presents a security risk; (d) Credit is exhausted or a payment is reversed; or (e) a model provider, a connected service or a court requires it.
6.2 A revoked Key stops the Plugin on that site at once. Where reasonable we warn first and give you the chance to put things right. We tell you the reason unless the law prevents it.
6.3 Use of the Plugin after revocation or termination, or any attempt to defeat a revocation, is a breach of these Terms and an infringement of our intellectual property rights, and we may pursue every remedy the law provides, including injunctive relief and damages.
7. Connected services
7.1 You may connect third-party services, such as Google Search Console, Semrush or Ahrefs, to a project. You warrant that you are entitled to grant that access. Those services' own terms apply to their data.
7.2 We use the access only for the project it was connected to, only as our Privacy Policy describes, and we stop using it the moment you disconnect.
8. The agent and your responsibility
8.1 The agent acts on your sites only through the Plugin and only on instructions you give in the chat or in schedules you set. Every change is recorded under Activity.
8.2 Output is generated by software and may contain errors. You review Output before you rely on it or publish it, and you remain solely responsible for what goes live on your sites and for what you deliver to your clients, including compliance with law, licences of third-party components, and your clients' instructions.
8.3 Output may be similar to output produced for others when the requests are similar. We do not warrant that Output is unique or that it is free of third-party rights.
9. Your content and Output
9.1 You keep every right in what you upload: templates, notes, pictures, knowledge, skills and site data ("Customer Content"). You grant us a licence to host, process, transmit and display Customer Content only as far as is needed to provide the Services.
9.2 Subject to these Terms and to payment, Output is yours. Where Output contains our standard components, libraries or snippets, you receive a perpetual, non-exclusive licence to use them as part of that Output on the site it was made for.
9.3 You warrant that Customer Content and your use of the Services do not infringe third-party rights and do not break the law, and you indemnify us against claims arising from them.
10. Confidentiality and data protection
10.1 Each party keeps the other's non-public information confidential and uses it only to perform under these Terms. Keys, prices agreed in writing, and the internals of the Platform are our confidential information.
10.2 We process personal data as described in the Privacy Policy. Where we process personal data on your behalf, the Privacy Policy and these Terms together form the data processing agreement, and we act on your documented instructions.
11. Availability and changes
11.1 We work to keep the Services available and announce planned maintenance where possible. We do not guarantee uninterrupted or error-free operation.
11.2 We improve and change the Services continuously. Every Plugin release carries a version and release notes. We may withdraw a feature or a product with reasonable notice, and at once where security or a third party requires it.
11.3 The Services depend on third parties, including model providers, hosting and connected services. Where a third party is unavailable, the parts of the Services that depend on it wait until it is back; this is not a breach by us.
12. Warranties and disclaimers
12.1 We provide the Services with reasonable skill and care. Beyond that, and to the extent the law allows, the Services and the Output are provided as they are, without warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement.
12.2 Nothing in these Terms excludes or limits any warranty or liability that cannot be excluded or limited by law.
13. Liability
13.1 Our total liability to you, per year and for all events together, is limited to the amounts you paid us for the Services in the twelve months before the event giving rise to the claim.
13.2 We are not liable for indirect or consequential loss, loss of profit, revenue, data or goodwill, or for loss caused by changes that the agent made on your instruction and that you did not review, by misuse of a Key, or by the content or availability of connected services or model providers.
13.3 These limits do not apply to liability for intent or gross negligence, or where mandatory law does not allow them.
14. Indemnity
You indemnify and hold us harmless against all claims, damages, fines and costs, including reasonable legal fees, arising from your breach of these Terms, from Customer Content, from your sites, from your use of Output, or from use of the Plugin or a Key outside the licence of Article 4.
15. Term and termination
15.1 These Terms apply from the moment the Account is created until it is closed.
15.2 You may close the Account at any time from the Account. Unspent Credit is forfeited, except where mandatory law provides otherwise.
15.3 We may terminate the Account with thirty days' notice, and with immediate effect in the cases of Article 6.1 or if you become insolvent.
15.4 On termination every licence ends, every Key is revoked, the Plugin stops working on sites linked to the Account, and your data is deleted as the Privacy Policy describes. Articles 4.4, 4.6, 6.3, 9.3, 10, 12 to 14, 16 and 17 survive termination.
16. Changes to these Terms
We may change these Terms. Material changes are announced by e-mail to Account owners at least thirty days before they take effect. If you do not accept a change, you may close the Account before that date. Continued use after that date means acceptance.
17. Governing law and disputes
17.1 These Terms are governed by the laws of the Netherlands. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
17.2 Disputes that we cannot settle between us are submitted exclusively to the competent court in the Netherlands, without prejudice to our right to seek injunctive relief against misuse of the Plugin or a Key in any competent court.
17.3 If a provision of these Terms is invalid, the rest remains in force and the invalid provision is replaced by a valid one that comes closest to its purpose.
18. Contact
Charisma Design, the Netherlands · hello@tredcoo.ai